Making AI-Infused Products and Services More Legible

Abstract The increasing availability of large data sets has initiated a resurgence in artificial intelligence (AI) research. Today AI is integrated into wide variety so-called smart products to personalize user experiences. Smart technologies are typically designed for ease use, with their complex underlying procedures (intentionally) obfuscated; explaining particular outcomes hampered by inherent ambiguity. This lack legibility leads misconceptions about how works. Through design research, the authors address challenge designing iconography as an accessible way communicate and better understand role increasingly play our everyday interactions.